01 Introduction
Welcome to Ecofitness Hub Limited. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.ecofitnesshub.com or use our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website. If you have any questions or concerns, contact us at [email protected].
02 Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Register for a membership or class
- Complete a contact or enquiry form
- Book a personal training session or fitness assessment
- Subscribe to our newsletter or promotional emails
- Make a payment through our website
- Participate in surveys, competitions or promotions
This information may include: your name, email address, phone number, date of birth, physical address, payment details, fitness goals and health information relevant to your training.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and browser type
- Pages visited, time spent on pages and links clicked
- Device type and operating system
- Referral source (how you found our website)
- Cookies and similar tracking technologies
2.3 Health and Fitness Information
With your explicit consent, we may collect health and fitness data such as medical history, fitness assessments, injury records, or health goals. This sensitive information is collected solely to provide you with safe and appropriate fitness services.
03 How We Use Your Information
We use the information we collect for the following purposes:
- To process your membership registration and manage your account
- To process payments and send booking confirmations and receipts
- To personalise your fitness experience and tailor recommendations
- To send administrative communications, including appointment reminders
- To send marketing and promotional materials, where you have opted in
- To improve our website, services and customer experience
- To comply with legal obligations and resolve disputes
- To ensure the health and safety of our members and staff
- To analyse usage trends and monitor the performance of our website
04 Legal Basis for Processing Your Data
We process your personal data on the following legal grounds:
- Contract: To fulfil our obligations under your membership or service agreement
- Consent: Where you have given explicit consent (e.g., for marketing emails or health data)
- Legitimate Interests: To operate, improve and promote our business where your rights are not overridden
- Legal Obligation: To comply with applicable laws and regulations
07 Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specifically:
- Membership records are retained for 5 years after the end of your membership
- Financial and payment records are retained for 5 years in line with tax regulations
- Health and fitness records are retained for 5 years with your consent
- Marketing preferences are retained until you withdraw your consent
When your data is no longer required, we securely delete or anonymise it.
08 Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for data transmission, restricted access to personal data on a need-to-know basis, regular security assessments of our systems, and secure storage of physical and digital records.
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
09 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the available personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request transfer of your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, please contact us at [email protected]. We will respond to your request at the earliest possible time. We may need to verify your identity before processing your request.
10 Third-Party Websites
Our website may contain links to third-party websites or integrate with third-party platforms (e.g., social media, payment gateways). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by updating the effective date at the top of this policy and where appropriate, by email or a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
12 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or our data practices, please contact us: